Responsible Gambling Policy

At Tweedbet we take responsible gambling seriously. We want play to be safe and enjoyable, so we provide tools and guidance to help you stay in control. If you ever feel your play is becoming a problem, we encourage you to use the account controls available or seek independent support.

Our player protection principles

We aim to protect customers by promoting informed, controlled play. We monitor account activity for signs of harm, require age and identity verification where needed, and make it straightforward to set limits or pause play. Our approach is practical, non-judgemental and focused on your wellbeing.

Tools to help you stay in control

Deposit limits

You can set daily, weekly or monthly deposit limits in your account settings. Limits take effect immediately for most payment types and can be reduced at any time. Increasing a limit may involve a 24- to 72-hour cooling-off period to prevent impulsive changes.

Loss limits

Loss limits let you cap how much you can lose over a chosen timeframe. These are useful if you want to control spending without restricting deposits. Set and adjust loss limits from your responsible gambling menu.

Time-outs and account breaks

Short breaks are available if you need to stop playing for a period. Time-outs typically lock you out of gambling for a fixed period from 24 hours up to several months, depending on your choice. During a time-out you can still access account information but not place bets.

Self-exclusion

For longer-term help you can self-exclude. Self-exclusion blocks account access for a defined period or indefinitely. We will respect your choice, suspend marketing, and, where appropriate, apply stronger verification to prevent re-entry during the exclusion period.

Reality checks and session limits

Turn on session reminders and automatic log-out to keep play within set times. Reality checks can display session length and activity summaries so you can make an informed decision about continuing.

How to change limits and get support

Most controls are available in your account under Responsible Gambling or Settings. If you need help applying a limit or closing an account, our support team can assist via live chat or in-account messaging. We will act promptly and treat requests confidentially.

Recognising signs of problematic behaviour

Look out for spending more than intended, chasing losses, borrowing to play, neglecting work or relationships, or lying about play. If you notice these signs for yourself or someone you care about, consider using a limit, taking a break or seeking outside support.

Tips for maintaining control

Set realistic deposit and time limits, stick to a budget, take regular breaks, avoid playing when stressed or under the influence, and do not treat gambling as a way to solve financial problems. Review account activity regularly to spot trends.

Professional help and support organisations

If you need specialist help, organisations such as GamCare, Gambling Therapy and local support groups offer confidential advice and treatment options. If you are in immediate distress, contact local emergency services.