User Terms and Conditions

This page sets out the terms and conditions that apply when you use Tweedbet’s online casino and sportsbook services. It explains the relationship between us and our users, the basic rules for account use, and the practical steps we may take to verify identity, process payments and manage disputes. By registering or using our services you agree to these terms and any additional rules that apply to specific promotions or products.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that takes place under your account. Keep your login and password confidential and tell us immediately if you suspect unauthorised access. You must provide accurate personal information and update it if it changes. We may suspend, restrict or close accounts for suspected fraud, abuse, chargebacks or breaches of these terms.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and eligible to gamble under local law. We do not accept registrations from jurisdictions where online gambling is prohibited. You must not open more than one personal account; multiple accounts may be closed and balances withheld. We require verification of identity and address before processing certain transactions or honouring withdrawals.

Acceptable platform use

Use Tweedbet for lawful purposes only. You must not attempt to manipulate games, exploit software bugs, place bets in a way that breaches promotion rules, or use the service for money laundering or other illegal activity. Abusive behaviour towards staff or other users is not permitted. We reserve the right to take action, including retaining funds and closing accounts, where misuse is suspected.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms which are published alongside the relevant offer. Typical conditions include eligibility, contribution rates for different game types, wagering requirements and expiry dates. Bonuses may be limited to one per person, household or IP address. We may withhold or reclaim bonus funds and winnings where we reasonably believe an offer has been abused or used in breach of the terms.

Deposits and withdrawals

We accept a range of payment methods including debit and credit cards, e-wallets, bank transfers and supported cryptocurrencies. Minimum and maximum transaction amounts, processing times and any applicable fees are shown in the cashier. Withdrawals are subject to verification checks and may be delayed until KYC requirements are satisfied. We may apply limits to withdrawals for security, regulatory or liquidity reasons.

Dispute resolution

If you have a complaint please contact our customer support so we can investigate. You can reach us via live chat or by email at [email protected]. We aim to respond promptly and will try to resolve disputes internally. If a complaint cannot be resolved you may have the right to refer the matter to an independent adjudicator where applicable under local rules.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where required, we will provide notice to affected customers. Continued use of the service after changes are posted constitutes acceptance of the revised terms. If you do not accept updated terms you should close your account and stop using the service.