Data Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you give us when you register, deposit, play or otherwise interact with Tweedbet. We take your privacy seriously and set out below the types of data we handle, why we need it and how you can exercise your rights.
Types of data we collect
Personal data
When you create an account we collect personal details such as your name, date of birth, contact address, email address and phone number. We also collect identity documents and proof of address during verification checks, and any information you provide when you contact customer support.
Technical data
We collect technical information from your device and browser, including IP address, device identifiers, browser type, operating system, and log data. This helps us maintain account security, prevent fraud and improve site performance.
Transactional data
Transactional records include deposit and withdrawal history, bets and game activity, bonus usage and loyalty points. Payment details for processing transactions are handled by our payment providers and are used to complete and record payments and refunds.
How we use your information
We use your data to operate and manage your account, process payments, carry out identity checks and comply with legal and regulatory obligations. We also use aggregated and anonymised data for site analytics, service improvement and to detect and prevent fraud and money laundering.
Data protection practices
We protect personal information using appropriate technical and organisational measures such as encryption, access controls and regular security reviews. Access to personal data is limited to staff and third parties who need it to perform their duties. We train our team on data protection and monitor systems for unauthorised activity.
Cookies and tracking technologies
We use cookies and similar technologies for site functionality, analytics and marketing. You can manage cookie preferences through your browser or via our cookie settings. Disabling certain cookies may affect the performance of the site or limit features such as keeping you logged in.
Information sharing and third parties
We may share information with service providers who support our operations - for example payment processors, identity verification services, fraud prevention suppliers and hosting partners. We may also disclose data in response to legal requests or to protect our rights. Wherever data is transferred outside the UK or EEA, we use suitable safeguards such as standard contractual clauses.
Your rights
You have rights to access, correct, restrict or delete your personal data, and to object to certain processing. You may also request a copy of your personal data in a portable format where applicable. To exercise any right, contact us at [email protected] or use the account settings available on the site.
Access, correction and deletion
If you ask us to correct or delete information we will review your request and take action in line with applicable law. We may retain certain records where required for legal, regulatory or legitimate business purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified on the site or by email where appropriate. Continued use of the service after changes indicates acceptance of the updated policy.