Reach Out to Us
Need a hand? Our support team is here to help with questions, account-related issues, technical concerns or general feedback. You can contact us for verification guidance, payment queries or to report a problem and we will respond promptly. Use live chat for quickest replies, or email our team for detailed enquiries. We aim to resolve routine account matters within one working day and will guide you through more complex cases.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - average live response under 15 minutes) |
| General enquiries | [email protected] (general enquiries - response within 24 hours) |
| Affiliate enquiries | [email protected] (commission queries and sign-up) |
| Phone | +44 20 7946 1283 (call for account help or payments queries) |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00 |
Contact Us by Email
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line, your account username and current contact details. Including all relevant information up front helps us avoid delays and resolve your enquiry as quickly as possible.
Contact Form
Response Time
Our support team aims to respond promptly to all enquiries. Most messages receive a reply within one business day. More complex matters, such as payment checks or verification cases, may take longer while we investigate; response times depend on the issue and any documents required. If you need urgent help please use live chat for the fastest assistance.
Feedback
Your feedback matters to Tweedbet. If you have suggestions, bug reports or ideas to improve the site, please tell us, we read every message and use feedback to improve features, promotions and the overall user experience. Contact [email protected] or use live chat to get in touch; your input helps us make the casino easier and fairer for everyone.