This Privacy Policy explains how Tweedbet collects, uses, stores and protects personal information when you register, play or otherwise interact with our services. We take user privacy seriously and set out below the types of data we handle, why we process it, who may receive it and the rights you have in relation to your information.
Personal data includes information you provide during registration and account verification, such as your name, date of birth, postal address, email address, telephone number and identity documents. We also collect payment and billing details where required to process deposits and withdrawals.
Technical data covers information automatically collected from your device and browser, including IP address, device identifiers, operating system, browser type, language settings and connection data. We use this to maintain account security, prevent fraud and optimise the service.
Transactional data includes records of deposits, withdrawals, wagers, wins/losses and bonus activity. User activity data covers game and sportsbook interactions, session duration, pages visited and communication logs with our support team. Transactional and activity data are retained for compliance, dispute resolution and responsible gambling purposes.
We use personal, technical and transactional data to provide and operate the service, verify identities, process payments, investigate suspicious activity, respond to enquiries and meet regulatory obligations. Aggregated or anonymised information may be used to improve product features and for analytical purposes.
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. Access to personal data is limited to authorised personnel and third-party providers who perform services on our behalf. Where third parties process data, we require contractual safeguards to protect your information.
Cookies and similar technologies are used to enable site functionality, remember preferences and measure performance. Some cookies are essential for security and account operation, while others support analytics and marketing. You can manage cookie preferences in your browser or via the cookie controls on our site.
You have rights in relation to your personal data, including the right to access a copy of the information we hold, to request correction of inaccurate data, to object to certain processing and to request restriction of processing. Where applicable, you may also request data portability.
To exercise your rights or request access, correction or deletion of your data, contact [email protected]. We will respond to legitimate requests in line with applicable data-protection requirements. Certain information may be retained where necessary to comply with legal or regulatory obligations or for legitimate business purposes.
We may share personal data with service providers who support payment processing, identity verification, fraud prevention, analytics and customer support. We may also disclose information when required by law, to prevent harm or to respond to lawful requests from authorities. Transfers outside the UK are subject to appropriate safeguards.
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be communicated via the site or by email where possible. Please check this page periodically to stay informed about how we process your personal data.
