This page sets out the terms and conditions that govern use of the Tweedbet platform. It explains the rules, rights and responsibilities that apply between Tweedbet and users who register for an account, use the services, make deposits or request withdrawals. By registering an account you accept these terms; we therefore ask you to read them carefully and to keep a copy for your records.
Account holders are responsible for maintaining the confidentiality of their login details and for all activity that occurs under their account. You must provide accurate, complete and up-to-date information when registering and during any verification process. We may suspend, restrict or close accounts where we suspect fraud, misuse, unauthorised access, or where required for compliance with our legal obligations.
To open and operate an account you must meet the eligibility criteria we set out, including minimum age and residency requirements. We will carry out identity and age verification checks and may request documents before enabling certain features, such as withdrawals. Accounts found to be opened in breach of eligibility rules may be suspended and funds handled in accordance with these terms.
Users must act honestly and in good faith when using the platform. Prohibited conduct includes, but is not limited to, creating multiple accounts, attempting to manipulate games or systems, colluding with other players, or using automated tools to place bets. We reserve the right to investigate suspicious activity and take appropriate action, including withholding funds, rejecting bets, or permanently closing accounts where terms have been breached.
Promotional offers are subject to specific terms that accompany each promotion. General rules apply where document terms do not provide otherwise: bonuses may carry wagering requirements, maximum bet limits during play with bonus funds, and contribution weightings by game type. Abuse of promotions — including hedging, bonus stacking, or creating multiple accounts to claim offers — will result in forfeiture of bonuses and any associated winnings.
Accepted payment methods and minimums are displayed in your account cashier. All deposits must originate from payment instruments registered in your name. We may impose deposit limits and require additional verification where appropriate for compliance or safer gambling.
Withdrawal requests are subject to verification checks and may be delayed pending identity or source-of-funds documentation. We may apply limits to the frequency and amount of withdrawals and reserve the right to process refunds to the original payment method where required. Where a withdrawal is refused or delayed, we will provide reasons where appropriate.
If you have a complaint you should contact customer support in the first instance. We aim to resolve disputes promptly and will provide escalation routes where a matter is not resolved to your satisfaction. Unresolved complaints may be referred to any independent dispute-resolution body notified to you in account documentation where applicable.
We may amend these terms from time to time. Material changes will be notified to account holders by email or through the platform. Continued use of the services after changes take effect constitutes acceptance of the updated terms. If you do not accept a change, you should close your account in accordance with the account closure process set out in your account settings.
