Support is available to assist with questions, account-related issues, technical concerns or general feedback. Players requiring help can contact the support team via live chat, email or telephone; dedicated agents are on hand to guide account verification, payments, access problems and security enquiries. For faster resolution, have your account details ready when you get in touch. The team aims to respond promptly and will direct complex matters to specialist staff or a senior adviser if any further action is required.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email — average live-chat response ~48 seconds) |
| General enquiries | [email protected] (corporate and account enquiries — response within 4 hours) |
| Affiliate enquiries | [email protected] (partner programme — application turnaround 3–5 business days) |
| Phone | +44 20 7946 0832 (Mon–Sun, 08:00–22:00 — priority VIP line) |
| Working hours | Live chat: 24/7; Email: Mon–Fri, 09:00–18:00 |
Email is the preferred contact method for detailed requests, account-related issues or matters requiring documents or explanation. Please message [email protected] with a clear subject line and up-to-date contact details to avoid delays. Attach relevant documents and include your account ID where applicable; this helps the team resolve complex cases more quickly and prevents unnecessary follow-ups.
Support response times vary by channel. Most enquiries are answered within one business day; live chat replies are typically immediate and email enquiries usually receive a response within 24 hours. Complex cases or identity checks may take longer while investigations or compliance reviews are completed. If a matter requires more time, you will be kept informed of progress and expected timelines.
Please share any feedback, suggestions or ideas for improving this website using the feedback form or support channels. All submissions are reviewed carefully and help shape future updates to the site, features and promotions. Constructive comments are appreciated and treated with priority to improve usability, content accuracy and responsible-gambling tools. Thank you for taking the time to contribute.
